Shipping & Delivery

1. About shipping costs

2. Shipping destination

Our shipping address is 44 Inman Ave, Albany, New York, 12203.

In order to ensure the quality of our service, we only support orders from the United States at present.

Any subsequent adjustments will be announced on the website without prior notice. We apologize for the inconvenience caused.

3. Order processing time and delivery time.

Our service hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. (EST), U.S.A.

For all U.S. orders, we will process within 1 to 3 business days.

Orders end at 5:00 p.m. each day, and orders placed after 5:00 p.m. will be prioritized for processing starting at 8:00 a.m. the next business day.

Orders placed after 5:00 pm on Friday will be prioritized to begin processing on the following Monday.

In the event of a major event or holiday, orders will be processed at a later date.

No shipping or delivery courier is scheduled on weekends or holidays, your orders placed on Saturdays and Sundays will be processed first from the next business day.

Our delivery time is 6-11 business days, if there are holidays or major events delivery events will be delayed.

4. What about order processing and long delivery times?

You can check the progress of your order in your account order details after you purchase products on our website, we will process your order within 1-3 business days after we receive your product purchase notice.

There will be a delay if we encounter holidays, if the order is processed for more than 11 business days without special circumstances, please contact us.

We will arrange a refund for you not to ship or help you check whether the order has been shipped.

For delivery time, please refer to point 3 for delivery time. We are sorry if there is a timeout.

You can contact us by email at [email protected] and we will check and process your order for you as soon as possible.

If you need to cancel your order, we will arrange a refund for you and the amount you paid will be returned to your payment account.

5. Product packaging and sign-off

Our Adjustable Foot Rest will be wrapped in waterproof cartons, you should check carefully after receiving the courier, please check whether the packaging is intact before signing for it.

If there is any product damage, please contact us in time, we will handle it for you.

Another person to sign for the receipt, such as the consignee himself signed for.

If the package is rejected for customer reasons (non-quality issues), the shipping costs will be borne by the customer.

If your Adjustable Foot Rest is lost in transit, we will help you contact the courier company for processing.

Unclaimed and undeliverable parcels due to customer reasons (wrong or incomplete address). We do not assume any responsibility.

6. Sales tax

Sales tax is the responsibility of the customer.

We accept payment in US dollars. If you pay in another currency, your bank may charge a remittance conversion fee. Please check with your bank.

We strongly recommend our customers to register an account with us to track their orders.

If you have any questions about the content of the page, please contact customer service Oliver Oakes via [email protected], we will solve the problem for you within 1 business day.